HOW IT WORKS

Exactly what Molly does on every call.

From the first ring to the text on your phone. Here’s the whole thing, step by step.

THREE WAYS TO USE MOLLY

Pick how much of your day she covers.

Each bar is one 24-hour day.

Molly answers every callYour team first, Molly backs upYour team only
Porchlight$197/mo
After hours only

Your office answers during the day as usual. When you close, Molly answers.

MOST POPULAR
Full Desk$397/mo
After hours + daytime overflow

Your team still answers first. If nobody picks up in about 20 seconds, or the line is busy, Molly takes it.

Revenue Desk$797/mo
Everything + follow-ups

Full Desk coverage, plus follow-ups that bring back old estimates and tune-up customers.

Estimate follow-ups Tune-up reminders Monthly report
ONE CALL, STEP BY STEP

What happens when a homeowner calls at 9:47 PM.

1
AnswerFirst few seconds
  1. 1Greets and discloses

    “Thanks for calling Lone Star Heating & Air. This is Molly, the AI assistant. This call may be recorded.”

  2. 2Listens to the problem

    No cooling, no heat, a noise, a leak, a quote. She asks a follow-up if it’s unclear.

  3. 3Checks for an emergency

    Hears one of your emergency words? She follows your rules and rings you. Gas or CO: “Please get outside and call 911.”

2
QualifyAbout a minute
  1. 4Takes the details

    Name, callback number, address, type of system, anyone at risk from heat or cold.

  2. 5Checks your area

    ZIP outside your service area? She says so politely instead of booking it.

  3. 6Mentions your fee

    States your diagnostic or trip fee before booking. No surprises at the door.

3
BookBefore hanging up
  1. 7Books the visit

    Offers open slots from your calendar. The caller picks one.

  2. 8Reads it back

    “Maria, 214 Oak Lane in Plano, AC blowing warm air, Wednesday 8 AM. Did I get that right?”

  3. 9Texts you

    Seconds later you get the summary. Recording and transcript are saved.

Molly · Live callIncoming · 9:47 PM
01:24
Thanks for calling Lone Star Heating & Air. This is Molly, the AI assistant. This call may be recorded. How can I help?
Hi, my AC is running but it’s blowing warm air.
Sorry about that. Can I get your name and the service address?
Maria, 214 Oak Lane in Plano.
Thanks, Maria. Our diagnostic visit has a flat fee, paid to the tech on site. I have Wednesday at 8 AM open. Does that work?
Yes, perfect.
You’re booked for Wednesday at 8 AM. You’ll get a text confirmation shortly.
Job booked · Wed 8:00 AM · owner texted
Sample call for illustration
TRY IT

Pick a call. See what Molly does.

Every shop gets different calls. Tap one to see how Molly handles it.

CALLER SAYS
“My AC is running but blowing warm air.”
MOLLY DOES
  • Asks name, address and ZIP
  • Confirms you serve that area
  • States your diagnostic fee
  • Offers open slots on your calendar
RESULT
Job booked · Wed 8:00 AMYou get a text with all the details.
WHAT YOU GET

After every call, it’s on your phone.

Nothing to log in to. Nothing to install.

Text summaryEvery call, seconds after it ends
Calendar bookingAddress, problem and time
Recording + transcriptCheck her work anytime
Instant callFor your emergency words
Text from BookedOrion · 9:49 PM
New job booked ✓
Customer: Maria G.
Problem: AC blowing warm air
Area: Plano, TX
Visit: Wed 8:00 AM
Told about the diagnostic fee.
Urgent call · 9:12 PM
No heat, elderly caller. Molly is ringing you now.
Example text for illustration
SETUP

We do the setup. You answer a few questions.

  1. Day 1
    Short form

    Name, company and email.

  2. Within 1 business day
    Setup questions

    Hours, service-area ZIPs, fees, emergency words, on-call number, calendar.

  3. Next
    We build and test

    You hear a test call. Nothing goes live until you approve it.

  4. Go live
    Forward your calls

    Missed or after-hours calls forward to Molly. Same number.

  5. Day 14
    You decide

    No job booked? You pay nothing.

See the full getting-started plan →
MOLLY’S RULEBOOK

Clear rules, set with you.

Read more in our emergency call triage guide.

MOLLY ALWAYS
Says she’s an AI assistant
Mentions the call may be recorded
Follows your emergency rules
Passes upset or tricky callers to you
Texts you every call
MOLLY NEVER
Takes card numbers over the phone
Diagnoses a system or promises a repair
Quotes prices you didn’t approve
Makes sales calls or sends marketing texts
Pretends to be a person
QUESTIONS

Setup questions owners ask

Do I need new software?

No. Bookings go on the Google or Outlook calendar you already use, and details come to you by text and email.

What if I use ServiceTitan, Jobber or Housecall Pro?

Every booking arrives with all the details, ready for your team to add in seconds. Ask us about a direct integration.

What if Molly isn’t sure?

She takes a clear message and tells the caller you’ll call back. You get it by text right away.

Can I change the script later?

Yes. Email us what to change and we update it, usually the same day.

Can I hear every call?

Yes. Every call has a summary, a recording and a transcript.